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HP
Laserjet Error Codes 0 - 19 |
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Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
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13.XX PAPER
JAM [LOCATION] |
Media is
jammed at the specified location (and possibly at other locations). If the
message persists after all jams have been cleared, a sensor or sensor lever
might be stuck or broken. |
For all jam
messages, do the following: 1. Remove jammed print media from the specified
location. Check the entire paper path for other pieces of media in the path.
2. Open and close the top cover to clear the message. 3. Check sensors and
flags in the paper path for proper operation. |
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3.0 PAPER JAM
[LOCATION] |
A non-specific
paper jam occurred. |
1. Remove
jammed media from the specified location. 2. Verify the paper tray is fully
closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure
there is no obstruction in the path, such as a torn piece of paper. 5. Open
and close the top cover to clear the message. 6. Check sensors and flags for
proper operation. |
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13.1 PAPER JAM
OPEN INPUT TRAYS |
Paper-delay
jam at paperfeed area. |
1. Ensure that
paper trays are loaded and adjusted properly so media can feed from the tray.
It might be necessary to reduce the stack height of media in the tray. 2.
Check the input area for obstructions such as media in the path. Also check
to see if the registration assembly damaged or unseated. 3. Replace any
defective sensors or flags. 4. Verify the media meets the specifications. 5.
Check the pickup feed and separation rollers for unusual wear. Replace as
needed. 6. Rotate the media in the input tray by 180° and/or turn it over |
On NX engines
this is most likely the fuser flag or the ACPM. The ACPM has a photosensor
hard-wired to the back of it. |
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13.10 PAPER
JAM CHECK DUPLEXER |
Jam at
duplexer. |
1. Check the
duplexer and the rear area of the printer for obstructions or damage. 2.
Check the duplexer for proper operation. Replace the duplexer if a sensor is
defective. |
On a 5si,
8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed
assembly failure. |
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13.14 |
For Laserjet
5si. This error is caused by a defective paper control PCA |
Replace paper
control PCA. |
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13.2 PAPER JAM
OPEN INPUT TRAYS |
Paper-stopped
jam at paper-feed area. |
1. Check the
input area for obstructions such as paper in the path. Also check to see if
the registration assembly is damaged or if the transfer roller is out of
place. 2. Replace any defective sensors or flags. 3. Ensure the media does
not exceed the maximum length. 4. If multiple sheets are feeding, it might be
necessary to fan the media and reduce the stack height. Also, replace
separation pad. 5. Verify that the fuser is properly installed. |
On NX engines
this is an input jam. |
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13.20 PAPER
JAM CHECK REAR DOOR |
Media stopped
in the paper path during power on or when the top door was closed. |
1. Remove all
media in the paper path, and then open and close the top cover. 2. If the
message persists after all media is removed: Check if media is jammed in the
prefeed area. Replace any defective sensors or flags |
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13.21 DOOR
OPEN JAM |
The top cover
was open while printing. |
1. Clear the
jam and close the top door. 2. If the message persists, check the top door
switch for proper operation. |
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13.5 PAPER JAM
CHECK REAR DOOR |
Paper-delay
jam at fuser. |
1. Check the
transfer roller and small media belt to ensure they are operating and can
feed print media. 2. Check the paper path for obstructions at the transfer
roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any
defective sensors or flags. 4. Turn the media stack over and/ or rotate it by
180° in the input tray. |
If still
persists - replace fuser, then DC controller. |
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13.6 PAPER JAM
CHECK REAR DOOR |
Paper-stopped
jam at fuser. |
1. Check the
paper path for obstructions at the fuser and output/delivery area. 3. Replace
any defective sensors or flags. |
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13.99 PAPER
JAM [LOCATION] |
A non-specific
paper jam occurred. |
1. Remove
jammed media from the specified location. 2. Verify the paper tray is fully
closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure
there is no obstruction in the path, such as a torn piece of paper. 5. Open
and close the top cover to clear the message. 6. Check sensors and flags for
proper operation |
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HP
Laserjet Error Codes 20-49 |
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Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
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20
INSUFFICIENT MEMORY |
The printer
received more data than can fit in available memory. |
You might have
tried to transfer too many macros, soft fonts, or complex graphics. Press GO
to print the transferred data (some data might be lost). Advise the customer
to simplify the print job or install additional memory |
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21 PAGE TOO
COMPLEX |
The data
(dense text, rules, raster or vector graphics) sent to the printer is too
complex |
Press GO to
print the transferred data. (Some data might be lost.) Advise the customer to
simplify the print job. |
More memory
might help. |
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40 EIO x BAD
TRANSMISSION |
The connection
has been broken between the printer and the EIO card in the specified slot.
(Data loss might occur in this situation.) |
1. Press GO to
clear the error message and continue printing. 2. Reseat the EIO card in slot
[X]. |
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41.3
UNEXPECTED PAPER SIZE |
The printer
detected a media size different from what it was expecting. This is typically
caused if two or more sheets stick together in the printer or if the tray is
not properly adjusted. |
1. Reload the
tray with the correct print media size. 2. Ensure that media in the tray is
loaded under the front and back tabs. 3. If you are printing from tray 1,
verify that the correct paper size is selected in the control panel. 4. If
you are printing from tray 2, 3, or 4, verify that the three paper-size
adjustments (length guide, width guide, size-selector switch) on the paper
tray have been made correctly. Make sure the media is under the corner tabs.
5. After performing the actions above, press GO. The page containing the
error will automatically be reprinted if jam recovery is enabled. (Or, you
might want to press CANCEL JOB to clear the job from the printer’s memory.) |
For the 4000,
4050, and 4100 series the paper feed assembly could be bad. Also the paper
feed/registration sensors could be knocked out of place. On EX engine
printers this error is caused by a bad PIU (paper input unit). |
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41.5 PRINTER
ERROR |
The media
reached the PS102 or PS103 sensor too early. |
1. This error
usually occurs with smooth media, such as transparencies or labels. If the
problem persists when using tray 1, load media one sheet at a time. If the
problem persists when using trays 3 and 4, replace the feed and separation
rollers. 2. Check sensors PS102 and PS103 for proper operation |
For the 4000,
4050, and 4100 series the paper feed assembly could be bad. Also the paper
feed/registration sensors could be knocked out of place. On EX engine
printers this error is caused by a bad PIU (paper input unit). |
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41.x PRINTER
ERROR |
A temporary
printing error has occurred. |
The page
containing the error will automatically be reprinted. If the error persists:
1. Reseat the connections to the laser scanner and then to the engine
controller board. 2. Replace the laser scanner. 3. Replace the engine
controller board |
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49.XX PRINTER
ERROR |
A firmware
error occurred |
1. Press
CANCEL JOB to clear the print job from the printer memory. 2. Turn the
printer off, and then turn the printer on. 3. Try printing a job from a
different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only appears
with a certain software application or print job, contact the software vendor
for assistance.) 4. If the message persists with different software
applications and print jobs, disconnect all cables to the printer that
connect it to the network or printer. 5. Turn the printer off. 6. Remove all
memory DIMMs or third-party DIMMs from the printer. (Do not remove the
firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the
printer. 8. Turn the printer on. 9. If the error no longer exists, install
each DIMM and EIO device one at a time, making sure to turn the printer off
and back on as you install each device. 10. Replace a DIMM or EIO device if
you determine that it causes the error. 11. Remember to reconnect all cables
that connect the printer to the network or computer. 12. If the error
persists, replace the firmware DIMM. 13. Replace the formatter. |
This error is
usually caused by a bad formatter board. |
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HP
Laserjet Error Codes 50-59 |
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Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
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50.4 PRINTER
ERROR |
A problem
exists with the customer’s line voltage. |
1. Remove the
printer from any UPS supplies, additional power supplies, or power strips. 2.
Plug the printer into a wall outlet and see if this resolves the problem. 3.
If the printer is already plugged into a wall outlet, try another power
source in the building that is independent of the one currently being used.
4. The line voltage and current source at the printer location might need to
be inspected to ensure that it meets the printer’s electrical specifications. |
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50.X FUSER
ERROR |
A fuser error
has occurred. |
1. Turn the
printer off, wait 10 minutes, and then turn the printer on. 2. If the message
persists, reseat the fuser. If that does not work, replace the fuser. To
check the fuser, turn the printer off and remove the fuser. Measure the
resistance between the fuser connectors. If it is not within the proper
range, replace the fuser. If there is not continuity between the fuser
connectors neutral and hot with the fuser removed, replace the fuser. If the
problem is not related to the fuser, replace the engine controller board. |
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51.X PRINTER
ERROR |
A loss of
beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error |
1. Press GO.
The page containing the error will automatically be reprinted. 2. Turn the
printer off and then on. 3. Reseat cables to the laser/ scanner and engine
controller. 4. Replace the laser/scanner. 5. Replace the DC controller. |
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52.X PRINTER
ERROR |
The laser
scanner speed is incorrect. X description: 1 = Scanner startup error 2 =
Scanner rotation error |
1. Press GO.
The page containing the error will automatically be reprinted. 2. Turn the
printer off and then on. 3. Reseat cables to the laser/ scanner and engine
controller. 4. Replace the laser/scanner. |
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53.XY.ZZ
PRINTER ERROR |
There is a
memory error with an accessory. The DIMM that caused the error will not be
used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 = ROM 1 = RAM Y
= Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2,
3, or 4 ZZ = Error number 0, 1, 2 = Unsupported o unrecognized memory 3 =
Failed RAM test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM
speed 7 = DIMM reporting information incorrectly 8 = DIMM RAM parity error 9
= ROM needs to be mapped to an unsupported address 10 = DIMM address conflict
11 = PDC XROM out of bounds 12 = Unable to make a temporary mapping |
1. Turn the
printer off, and reseat or replace the specified DIMM. 2. Try the DIMM in
another slot. (The firmware DIMM must remain in slot #4—the lowest DIMM
slot.) 3. Replace the DIMM that caused the error. |
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54.1 REMOVE
SEALING TAPE alternates with FROM TONER CARTRIDGE |
The toner
cartridge has been installed without removing the sealing tape. |
1. Open the
top cover and remove the toner cartridge. 2. Pull the sealing tape tab to
remove the strip. 3. Reinstall the toner cartridge and close the top cover. |
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54.4 PRINTER
ERROR alternates with CYCLE POWER TO CONTINUE |
A problem
exists with the customer’s line voltage. |
1. Remove the
printer from any UPS supplies, additional power supplies, or power strips. 2.
Plug the printer into a wall outlet and see if this resolves the problem. 3.
If the printer is already plugged into a wall outlet, try another power
source in the building that is independent of the one currently being used.
4. The line voltage and current source at the printer location might need to
be inspected to ensure that it meets the printer’s electrical specifications. |
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55.xx PRINTER
ERROR alternates with CYCLE POWER TO CONTINUE |
An internal
communications error occurred. |
The page
containing the error will automatically be reprinted. 1. Check the power at
the customer’s location. 2. Replace the formatter and/or firmware DIMM. 4.
Replace the engine controller board. 5. Replace the formatter board. |
On the 5si,
8000, 8100 this could be a fuser problem. Try replacing the fuser. |
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56.X PRINTER
ERROR |
An
incompatible combination of input/ output bins was selected. X = description:
1 = Illegal input or bad accessory connector 2 - Illegal output The page
containing the error will automatically be reprinted. |
1. Turn the
printer off, and then turn the printer on. 2. Check the printer’s
configuration. 3. Verify accessory connection. |
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57.X PRINTER
ERROR |
A fan failure
was detected. X description: 4 = Printer fan 7 = Duplex fan |
1. Check the
fan’s connector and make sure the fan is not blocked. 2. Replace the fan. |
On older style
printers this is often caused by a bad main motor. (Older style printer being
printers with halogen heating elements in the fuser - 4, 4+, 5, 4si, 5si,
etc). |
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58.2 PRINTER
ERROR |
An
environmental thermistor (TH3) failure occurred. |
1. Turn the
printer off, and then turn the printer on. 2. Verify the environmental
thermistor cable is securely connected. 3. Replace the environmental
thermistor. 4. If the error persists, replace the engine controller board. |
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59.X PRINTER
ERROR |
A main motor
error occurred. X description: 0 = Motor error 1 = Motor startup error 2 =
Motor rotation error |
1. Turn the
printer off, and then turn the printer on. 2. Check and reseat the fuser and
toner cartridge to make sure they are not hindering gear movement in the
drive train. 3. Check the main motor’s cable to ensure that it is seated
properly. 4. If the error persists, replace the main motor. |
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HP
Laserjet Error Codes 60 and up |
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Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
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62.X PRINTER
ERROR |
There is a
problem with the printer memory. The X value refers to the location of the
problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 |
1. Reseat the
specified DIMM. 2. Replace the specified DIMM |
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64 PRINTER
ERROR alternates with CYCLE POWER |
A scan buffer
error occurred |
1. Turn the
printer off, and then turn the printer on. 2. Perform a cold reset. 3. If the
message persists, replace the formatter or firmware DIMM. |
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66.XX.YY
[TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER |
An error
occurred in an external paper-handling device. 1st X = Device number in chain
2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device
specific error |
Press GO to
clear the message. If the message will not clear: 1. Turn the printer off,
and then turn the printer on. 3. Check and reseat all cables between the
printer and the specified device. 4. Reseat the external paperhandling
device. 5. Replace the unit. |
On 5si, 8000,
8100 check the C-link hook up. Also check the external paper handling PCA. |
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68 NVRAM ERROR
CHECK SETTINGS |
An error
occurred in the printer non-volatile memory (NVRAM) and one or more printer
settings has been reset to its factory default |
1. Print a
configuration page and check the printer settings to determine which values
have changed. 2. Hold down CANCEL JOB while turning the printer on. This will
clean up the NVRAM by removing old areas that are not being used. 3. Replace
the formatter. |
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68 NVRAM FULL
CHECK SETTINGS |
An error
occurred in the printer’s NVRAM and one or more printer settings has been
reset to its factory default. |
1. Print a
configuration page and check the printer settings to determine which values
have changed. 2. Hold down CANCEL JOB while turning the printer on. This will
clean up the NVRAM by removing old areas that are not being used. |
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68.X PERMANENT
STORAGE ERROR alternates with CHECK SETTINGS |
An error
occurred in the printer’s permanent storage and one or more printer settings
has been reset to its factory default. |
Print a
configuration page and check the printer settings to determine which values
have changed. |
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68.X PERMANENT
STORAGE FULL |
The printer’s
permanent storage is full. Some settings might have been reset to the factory
defaults. |
1. Print a
configuration page and check the printer settings to determine which values
have changed. 2. Hold down CANCEL JOB while turning the printer on. This will
clean up the permanent storage by removing old areas that are not being used. |
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69.X PRINTER
ERROR alternates with CYCLE POWER TO CONTINUE |
A temporary
printing error occurred. X description: 0 = The duplex mechanism has failed |
1. Turn the
printer off, and then turn the printer on. 2. Reseat the duplexer. 3. Replace
the duplexer |
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79 SERVICE
[XXXX] |
The printer
detected an error. |
1. Press
CANCEL JOB to clear the print job from the printer memory. 2. Turn the
printer off, and then turn the printer on. 3. Try printing a job from a
different software application. If the job prints, go back to the first application
and try printing a different file. (If the message only appears with a
certain software application or print job, contact the software vendor for
assistance.) 4. If the message persists with different software applications
and print jobs, disconnect all cables to the printer that connect it to the
network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or
third-party DIMMs from the printer. (Do not remove the firmware DIMM in the
lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the
printer on. 9. If the error no longer exists, install each DIMM and EIO
device one at a time, making sure to turn the printer off and back on as you
install each device. 10. Replace a DIMM or EIO device if you determine that
it causes the error. 11. Remember to reconnect all cables that connect the
printer to the network or computer. 12. If the error persists, replace the
firmware DIMM. 13. Replace the formatter. |
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79 & 80
errors - general info. |
For trouble
shooting 79 and 80 errors you want to determine if external I/O devices are
the cause or if it is the formatter. |
Remove all
external I/O devices (JetDirect, memory, etc.) and see if problem persists.
If not, replace the formatter. |
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8X.YYYY EIO
[Z] ERROR |
The EIO
accessory in slot [z] has encountered a critical error. [z] description: 1 =
EIO slot 1—The printer detected an error with the EIO accessory. 2 = EIO slot
2—The printer detected an error with the EIO accessory. 6 = EIO slot 1—The
EIO accessory detected an error. 7 = EIO slot 2—The EIO accessory detected an
error. |
1. Turn the
printer off, and then turn the printer on. 2. Turn the printer off, reseat
the EIO accessory in slot [z], and then turn the printer on. 3. Turn the
printer off, remove the EIO accessory from slot [z], install it in a
different EIO slot, and turn the printer on. 4. Replace the EIO accessory in
slot [z]. |
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